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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer relationship management analyzing for copper production


Streamlining for Success: The Lean Supply Chain
When flexibility and speed are requisites for success, it’s the lean organization that leads the race. World-class manufacturing organizations know the value of

customer relationship management analyzing for copper production  results in something the customer would pay for. Non-Value Adding Activity: Those activities that, in the eyes of the end customer, do not make a product more valuable and are not necessary, even under present circumstances. These activities are clearly Waste and should therefore be the target of immediate or short-term removal. Necessary Non-Value Adding Activity: Those activities that, in the eyes of the end customer, do not make a product more valuable, but are necessary unless the existing supply

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Case Study: More Efficient Hospital Management Systems with Content Management Tools


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Production and distribution are either both performed within an organization, or else one of the functions is outsourced to reduce the overall cost and allow organizations to focus on core competencies. Production is defined as an operation of work performed on goods to make them available for consumption. Distribution encompasses the activities involved in delivering products or services to customers. Every company that handles production or distribution processes faces specific challenges, such as the following:

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