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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management consult for metal manufacturing


Best Practices in Extending ERP: A Buyer’s Guide to ERP versus Best-of-breed Decisions
The trade-off between best-of-breed functionality and ease of integration is no longer so simple. Enterprise resource planning (ERP) software continues to

customer relationship management consult for metal manufacturing  amount of planned activity. Customer Relationship Management (CRM) seems also to be on the radar screen of 28% of our respondents. Those participants indicating they had implemented an extension were asked if they had purchased it from their ERP vendor or another solution provider (Figure 2). Supply Chain Management extensions were predominantly purchased from ERP vendors, with the exception of TMS (Transportation Management) which was purchased from pure play or Best of Breed vendors about a third of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer relationship management consult for metal manufacturing

Benchmarking ERP in SMB


Many small companies have limited resources to devote to the implementation and maintenance of enterprise resource planning (ERP). Fortunately, the price performance of ERP and the underlying infrastructure supporting it have improved steadily and significantly over the past two decades. In fact, solutions that were once beyond the reach of these small companies are now well within their grasp.

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IFS Applications (version 8.0) for ERP for the Mining Industry Certification Report


IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Commsoft Technologies Fidelio (v.6) for ERP for Distribution Certification Report


The Commsoft Technologies product Fidelio is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Lean Manufacturing: A Primer


Lean manufacturing emphasizes the minimization of the amount of all the resources (including time) used in the various activities of the enterprise. The typical areas of hidden waste are over-production, waiting, transportation, over-processing, motion, excessive inventory, and defective units.

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Process Manufacturing: Industry Specific Requirements Part One: Introduction


As with any manufacturing operation, process manufacturing has special system requirements such as formulas, unit of measure conversions, and packaging recipes. However, within the realm of process manufacturing, specific industries have needs that are more critical than others. This article explores these critical needs for the food and beverage, chemical, and a hybrid industry -- textiles, so that you can focus on these requirements when evaluating enterprise-wide software.

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Identifying the ROI of a Software Application for SCM Part 2: We Are Looking for the Vendor To Tell Us


Managers weighing an investment in software for supply chain face pressure to be right. Looking for a precise calculation of ROI often results in making an uninformed decision. This part discusses what to do when business analysis skills are lacking.

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Manufacturing Software for an Integrated Steel Plant


Manufacturing processes for an integrated steel plant typically encompass three distinct types of manufacturing: flow manufacturing, process manufacturing, and mill manufacturing, meaning that such a plant is effectively a mixed-mode manufacturer. Software systems for these manufacturers' diverse needs are of critical importance. Learn about specific software capabilities you should be looking for.

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IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report




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A Business Intelligence Agenda for Midsize Organizations: Six Strategies for Success


Midsize companies see business intelligence (BI) as too unwieldy and expensive for them, and use spreadsheets for planning, budgeting, and forecasting. However, BI is well within reach through an incremental approach. Learn about six strategies for midsize companies for choosing and deploying BI solutions that address both business and IT challenges.

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New Realities of Retail Workforce Management: Myths versus Facts


With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction, return on investment (ROI), and measurably improved performance—while instilling practices that will serve them tomorrow and beyond. Find out how market leaders are leveraging the considerable benefits of WFM systems to gain a significant competitive advantage.

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